That Print AI LLC, operating as RaxyProxy ("we", "us", "our"), is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your data.
1. Information We Collect
We collect information you provide directly when creating an account, making a purchase, or contacting support:
- Account information: name, email address, password (hashed, never stored in plain text)
- Billing information: payment method type and transaction identifiers (no card numbers stored on our servers)
- Usage data: proxy traffic consumption, session logs, and API key activity
- Support communications: messages and attachments you send us
- Technical data: IP address, browser type, device information, and cookies
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Services
- Process payments and prevent fraud
- Send transactional emails (receipts, alerts, security notifications)
- Respond to support requests
- Comply with legal obligations
- Detect and prevent abuse of the Services
3. Payment Processing
Card payments are processed by Stripe, Inc. We do not store, process, or transmit payment card data on our servers. Stripe's handling of your payment data is governed by the Stripe Privacy Policy available at stripe.com/privacy.
Cryptocurrency payments are processed by third-party payment processors. Transaction identifiers may be stored for accounting and compliance purposes.
4. Cookies and Tracking
We use cookies and similar tracking technologies to operate the website, maintain your session, and analyze usage patterns. We do not sell your personal data to advertisers.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Data Sharing
We do not sell your personal data. We share data only with:
- Payment processors (Stripe, cryptocurrency processors) solely to complete your transactions
- Infrastructure providers (hosting, email delivery, error tracking) under data processing agreements
- Law enforcement or regulators when required by applicable law
6. Data Retention
We retain your account data for as long as your account is active. Payment records and transaction logs are retained for 7 years for accounting and legal compliance.
Proxy usage and traffic logs are retained for 90 days and then permanently deleted.
You may request deletion of your account and associated data at any time by contacting support@raxyproxy.com. We may retain certain data as required by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing of your data
- Request a portable copy of your data in CSV or JSON format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at support@raxyproxy.com. We will respond within 30 days.
8. Data Security
We implement administrative, physical, and technical safeguards to protect your data, including SSL/TLS encryption in transit, hashed passwords, access controls, and regular security reviews. No method of transmission or storage is 100% secure.
9. Children's Privacy
The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date above. Continued use of the Services after changes are posted constitutes acceptance of the updated policy.
11. Contact
That Print AI LLC (operating as RaxyProxy)
5830 E 2nd St Ste 8, Casper, WY 82609, United States
support@raxyproxy.com